The article details reasons why this might be, but is a bit vague in the "what can you do about it" area. I've been through a few company reorganizations and the following are a few things that seem to work to me:
- Leadership has a clear vision and transition plan for the change
- Employees are kept in the loop and every effort is made to ensure their buy-in. Often, this means involving them in the change process, or at least soliciting their feedback.
- Once the change is announced, detailed communications about everyone's new responsibilities are sent from above so that there's no ambiguity.
- Change management! How exactly will the transition occur so that nothing falls through the cracks as people move from one responsibility to the other.
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