I'd spent more than two decades in the FBI, including 15 years negotiating hostage situations from New York to the Philippines and the Middle East, and I was on top of my game. At any given time, there are ten thousand FBI agents in the Bureau, but only one lead international kidnapping negotiator. That was me.
But I'd never experienced a hostage situation so tense, so personal."
- Chris Voss, Never Split the Difference
Essential reading for anyone who needs to negotiate anything. I think about this book all of the time.
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